Voluntary Grouped Funeral Plan Claim Documentation Requirements

Exodec/Safrican Insurance Company Limited must be notified of Funeral Claims within 6 (six) months of an Insured’s death. Even if all the required information is not yet available, it must still be notified of the potential Claim. The following information is required to process a Claim (standard claims package):

Policyholder

• Fully completed, signed and stamped claim form
• Copy of a signed policy document
• Certified Copy of the deceased’s identity document
• Certified Copy of the death certificate
• Fully completed DHA1663 Notice of Death Form (all 3 pages)
• Certified Copy of the Beneficiary identity document
• Copy of 6 months receipts/bank transfers as proof of payments made
• Proof of nominated RSA bank account for benefit payment not older than 3 (three) months
• If the cause of death is unnatural - a completed police report is required in an instance of a motor vehicle accident, or where the death is under investigation or resultant from suicide.
• Copy of the premium schedule
  
  

Spouse’s and Children’s funeral benefit

• Fully completed, signed and stamped claim form
• Copy of a signed policy document
• Certified Copy of the deceased’s identity document or birth certificate
• If no identity document or birth certificate – a copy of the clinic card or a hospital file is required
• Certified Copy of the Death Certificate
• Fully completed DHA1663 Notice of Death Form (all 3 pages)
• Certified Copy of Policyholder’s Identity Document
• Certified Copy of the marriage certificate, or a copy of the Lobola letter or an affidavit confirming person was life partner (2 family members), state duration
• Copy of 6 months receipts/bank transfers as proof of payments made
• Certified Copy of the Beneficiary identity document
• Copy of the premium schedule
• Proof of nominated RSA bank account for benefit payment not older than 3 (three) months
• If the cause of death is unnatural – a completed police report is required in an instance of a motor vehicle accident, or where the death is under investigation or resultant from suicide.
• If Child is over the age of 22 - we require a certified copy of a letter from the educational facility confirming the Child is registered and the course / grade that they are registered for.
• A maximum period of 6 (six) months from the date of Death is permitted to submit all funeral claim requirements. Failure to comply with this will result in closure of the file and no further evidence being considered for assessment and processing of a Claim, unless there are extenuating circumstances acceptable to the Insurer for the late submission.
• If there is no nominated beneficiary on the policy, the persons eligible to claim are - the spouse (first), if there is no spouse the child/ren(preferably the oldest child), if there are no children then a parent and if there is no parent then a sibling.
• Letter of authority in cases where there are no beneficiaries where cousins, nieces, etc. claims an Affidavits from both sides of the family confirming that the said family member is claiming including their id copies.
  
  

NOTE:

• All documents to be certified and no stamps must be older than 3 months
• Additional information and / or documentation may be requested depending on the merit of the claim.
• NB: the above are extracts and summaries from the Policy and do not replace the official Policy, which contains all rights of members.